COVID-19 Health & Safety Protocols

We have decided to reopen the clinic from Friday 24th April. We initially chose to close as the COVID-19 infection rates were rising exponentially and we believed it was irresponsible to continue to treat. We have been monitoring the situation closely and the curve has flattened, and the Victorian infection rates have significantly reduced and appear to have stabilised at a relatively low level. We are most certainly not out of the woods, but we feel it is again safe to reopen, but with some more stringent health and safety processes in place.


A ONLINE PRE-APPOINTMENT COVID-19 SCREENING QUESTIONNAIRE

Once you have booked an appointment, there will be a link in the appointment confirmation/reminder email to our online pre-appointment COVID-19 screening questionnaire. You will be asked a series of questions relating to COVID-19 to assess if it is suitable for you to attend the clinic. This must be completed prior to your appointment and failure to complete this form will mean we will be unable to treat you. We also request that once completed, if any of your answers change prior to your appointment, you must notify us immediately.

Discretion will be taken if you are over 65 years or have any serious or long-standing health concerns; with the preference to be a Telehealth appointment instead. However, if you are well and of good health then your appointment will take place as normal.


ATTENDING YOUR APPOINTMENT

We request that you arrive at your appointment time and no earlier. The chairs in the waiting room have been removed, so if you are early, we request you simply wait in your car. When you arrive, the front door will be open, and we request you go straight to the bathroom and wash your hands thoroughly. We will take you in for consultation once this has occurred.


HYGIENE PROTOCOLS

  • We will now wear a face mask throughout the appointment and gloves for the hands-on aspect of your care.
  • We will preference PayPass for EFTPOS payments but unfortunately, you’ll still need to sign the HICAPS receipt. If this is something you are uncomfortable with, we have gloves available for use – just let us know.
  • EFTPOS receipts will only be provided upon request.
  • Additional time has been allocated at the end of your consultation to allow your Osteopath adequate time to clean the room properly once you leave.


  • We believe and are satisfied that these measures are appropriate and thorough to ensure health and safety. As the situation changes, we’ll evolve too, with the priority being your well-being. We will have no hesitation in closing the clinic again should infection rates spike.


    Please let us know if you have any concerns or questions.